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Return Policy

Upkeeping our sincere commitment to customer satisfaction, we have designed a very customer friendly Product Return Policy.

Following are the policy details :

STATE OF THE PRODUCT
The product to be returned must be unused, unwashed, unaltered, undamaged and retaining the original tags.

REQUEST EMAIL
The request email for return should be sent to contact@houseofmuher.com within 7 days of delivery with the following information – Order Number, Delivery Address, Reason for Return, Package/Product Images in case the package received was damaged.

PRODUCT PICKUP
Once your request is received and approved by the House Of Muher Customer Care, we will arrange for a return pick up at an agreed upon time. 

REFUND PROCESS
The product reaches us in about 3-5 working days after pickup. Upon receiving the product, the necessary quality checks are done which take about 2-4 working days. After quality checks are done, the refund process is initiated and then the amount gets refunded in about 3 working days. So, effectively the time duration between product pickup and final refund is about 5-9 working days.

*EXCEPTIONS
Customized Orders and International Orders are not eligible for return.

For any other query, please feel free to contact us on contact@houseofmuher.com or (+91) 9305811346.